Terms & Conditions

FEES AND PAYMENTS

1. Monthly fees are dependent on the membership option that you have selected. It is mandatory to pay the full amount of monthly fees in advance for the upcoming month, including January and December.
2. Upon registration on bubblebusters.co.za, it is mandatory to provide your bank information. All subsequent payments will be processed automatically using the provided bank information. Please be advised that your bank information is not stored by us, but is securely transmitted to and handled by our trusted payment processor. The payments for your enrolment will be deducted automatically from your registered bank account information.
3. If a payment is declined due to insufficient funds or any other reason, our payment processor will attempt to debit your bank account daily until the payment is successful. Please ensure that your bank account has sufficient funds to avoid any payment issues.
4. Upon enrolling or re-enrolling at our school, an annual administrative registration fee will be charged. In the event that a student discontinues swimming lessons for any period of time, this registration fee will be required to be paid again upon resuming lessons.
5. Swimming fees will be subject to an annual increase, which will take effect from September 1st.
6. During the festive period, please note that Bubble Busters Swim School will be closed for 2-3 weeks over Christmas and New Year, as well as five days over Easter. There will be no classes during this time. Please be aware that fees are still payable for this period.
7. Should any account remain unpaid for more than two months, a penalty of 10% of the outstanding balance will be charged. If an account remains outstanding after two months, it will be referred to a debt collector. Please note that all costs associated with the collection of fees from the debt collector will be the responsibility of the account holder.
8. In the event that an account has outstanding fees, the student will be prohibited from participating in their scheduled lessons until the account is brought up to date. Any lessons missed due to outstanding fees will not be rescheduled or refunded.

TERMINATION OF LESSONS

1. To terminate the membership, the customer must provide two calendar month's notice by using the cancellation button on Bubble Busters Swim School's online system. Please note that cancellations for enrolments must be made exclusively through the online system, and any cancellations made through other channels, such as email or phone calls, will not be recognized as valid. It is the customer's responsibility to ensure that the cancellation is successfully processed through the online system. Failure to cancel enrolment through the proper channels will result in fees still being charged.
2. We do not allow breaks for active memberships. This policy is in place for the best interest of our students and their progress. Swimming is a skill that requires consistent practice and repetition to master. Interrupting lessons can result in a decline in progress and skill retention, which can ultimately lead to frustration and a lack of motivation. Therefore, we encourage our students to attend all scheduled lessons and to commit to their memberships. If you have any questions or concerns about this policy, please do not hesitate to contact us.
3. Notice will NOT be accepted for December.
4. To modify your membership from two lessons per week to one lesson per week, we require a minimum of two weeks' prior written notice from you.

MISSED LESSONS

1. Missed lessons will not be rescheduled or refunded. However, in certain circumstances, we do try to help.
2. During thunder and lightning storms, it is not safe to conduct swimming lessons. As the safety of our students is of utmost importance, we strictly adhere to this policy. Therefore, any lessons cancelled due to lightning or thunderstorms will not be rescheduled or refunded.
3. It would be appreciated if you could inform us in advance if you are unable to attend a scheduled lesson. Please notify us via WhatsApp/SMS whenever possible. This will assist us in scheduling and organizing lessons effectively.
4. Please note that our swim school is closed on public holidays, and no lessons will take place during these times. Therefore, any lessons missed due to public holidays will not be rescheduled or refunded.

POOL ETIQUETTE

1. To ensure hygiene, we require all swimmers to wear a swimming cap. While we aim to be flexible regarding attire, please ensure that swimmers come prepared with their own swimming costume and towel.
2. Unauthorized access to the pool outside of scheduled lesson times is strictly prohibited, and children will not be allowed to enter the pool area unless explicitly instructed to do so. Our teachers cannot be held responsible for the supervision of pupils outside of their scheduled lesson times.
3. Running, unassisted diving, or jumping into the pool is strictly prohibited.
4. To ensure a hygienic swimming environment, children who are not yet potty-trained must wear aqua nappies while using the pool.
5. For swimmers with ear problems, we strongly advise letting them wear earplugs when swimming.
6. Please note that the lesson start times are fixed and late arrivals may not be accommodated. We kindly ask that you arrive at least 10 minutes prior to the scheduled lesson time. In the event that you arrive late, your lesson will be missed and will not be rescheduled or refunded. Late arrivals disrupt the lesson for other swimmers who arrived on time. We appreciate your understanding in this matter.

Indemnity Disclaimer

ANYONE ENTERING OUR PREMISES, INCLUDING THE GROUNDS, DO SO ENTIRELY AT THEIR OWN RISK. BUBBLE BUSTERS SWIM SCHOOL AND ITS EMPLOYEES SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY INJURY TO OR DEATH OF ANY PERSON, OR LOSS OF OR DAMAGE TO ANY PROPERTY, HOWSOEVER CAUSED EVEN ARISING FROM NEGLIGENCE OF ANY DEGREE.